Shipping policy

At Franklin and Myrtle, we strive to ensure that your shopping experience is seamless from start to finish. Below you’ll find our shipping policy, designed to align with current best practices and to provide you with all the information you need about how your order will be delivered.

Processing Time

• Orders are typically processed within 1-3 business days after your purchase is completed. You’ll receive a confirmation email with tracking information once your order has shipped.
• Please note that processing times may vary during peak seasons or holidays. We appreciate your patience during these periods.

Shipping Times & Rates

• Domestic Shipping: Shipping times within the United States generally take 5-7 business days from the time your order is processed. Shipping rates are calculated based on your order’s weight and destination.
• International Shipping: We currently offer international shipping to select countries. Shipping times and rates will vary based on your location and the shipping method selected at checkout. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Shipping Carriers

• We partner with reliable carriers such as USPS, UPS, and FedEx to ensure your order reaches you safely and in a timely manner. The carrier used for your order will be determined by your location and the size of the package.

Tracking Your Order

• Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your shipment’s progress and estimated delivery date.

Shipping Issues

• If you experience any issues with your shipment, such as delays or lost packages, please contact our customer service team at [Your Contact Email]. We will work with the carrier to resolve the issue as quickly as possible.