Frequently asked questions
How do I care for my candles?
Insert
How long will my candle burn?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What if my candle arrives damaged?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will my order ship?
We will work quickly to ship your order as soon as possible, generally between 1 or 2 business days. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our candles are hand-poured by us in the USA, one batch at a time. Beyond candles, we bring together handmade and carefully chosen goods from the U.S. and around the world. We’re drawn to pieces with quality and character, things that feel considered, rather than made by the thousands.
Where do you ship, and how much does it cost?
U.S. only, rates calculated at checkout, and free shipping on orders of $100+.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Find our Return Policy here: https://franklinandmyrtle.com/policies/refund-policy